Frequently Asked Questions

Everything you wanted to know about Innova - and if anything's left, talk to us.

General

What is Innova?

Innova is an online system for managing classes and activities - from registration and billing to attendance, customer communication and reports - all in one place, with no spreadsheets and no mess.

Who is the system for?

For community centers, local authorities and municipal departments, sports clubs, studios, independent instructors and any organization that manages classes and registrations - from a small business to an organization with tens of thousands of customers.

Do I need to install software on my computer?

No. Innova is an internet-based (web) system. You log in from any browser, anywhere and anytime, with no installations and no server maintenance. This type of system is known by the professional term SaaS.

Is there a limit on the number of customers?

In the "All Inclusive" plan - unlimited customers. In the personal plan, pricing is flexible according to scale.

Registration & Billing

Can customers register by themselves online?

Yes. Self-service online registration 24/7, from both computer and phone - the customer registers, signs digitally and pays, and everything syncs automatically to the system. This saves the activity center hundreds of work hours and improves customer service.

How does billing work?

The system supports standing orders, credit-card processing, automatic issuing of invoices and receipts, credits and corrections, and bank deposits.

How do standing orders work?

Each month the system charges a predefined amount, on the billing day that suits you or the customer, without holding the customer’s credit limit for the full transaction total. The receipt is sent directly by email to the customer - all with no work from the venue’s staff.

Is there an interface to external accounting software?

There is a structured transactions interface formatted for Hashavshevet and the common accounting programs, integrating all financial operations - billing, credits and deposits - together with the accounts and categories defined in your bookkeeping.

Can I manage trial classes?

Yes. Customers can register for a trial class from both the web and mobile, for specific dates and within the limits the venue defines. A trial registrant appears in the class participant list with a special indicator when filling in attendance.

Can I also sell products and events, not just classes?

Yes. There's a dedicated area for an attractive display of physical products, events, trips, performances, parties and workshops - with online registration and payment.

Day-to-Day Management

How is attendance tracked?

Instructors mark attendance on their phone during the class, for the participants who showed up. The information flows instantly into the system for reports and statistics, including detection of absences and dropout.

Are there reports?

Dozens of managerial, operational and financial reports, including graphs and statistics, with diverse filters and sorting. Each report has an easy-to-remember number in addition to its name, and every report can be exported to Excel for any other manipulation you want on the data.

Migration, Training & Support

I already use another system - can I switch to Innova?

Yes. We carry out data migration from your previous system and professionally guide the entire transition process.

Is there training?

Yes - on-site or online training, and personal, professional support every step of the way.

Is the system available in additional languages?

Yes - the system is available in Hebrew, Arabic, English and Russian.

What's the difference between training and onboarding?

Training is a technical explanation of how to use the product; onboarding is a two-way process in which the customer learns the system and we learn the customer's needs, in order to tailor the workflow optimally.

Is there a help system?

Yes. The system includes a built-in help and courses center, so there's always an answer available while you work.

Pricing

How is pricing structured?

Two tracks: "All Inclusive" - all capabilities, with unlimited customers and databases; and "Tailored Suite" - flexible pricing based on customer volume or a partial period, with the option to include or omit financial modules and online registration.

Can I get a demo?

Yes. You can schedule a demo via WhatsApp or by phone at 054-4686177, and we'll get back to you quickly.

Can I try it with no commitment?

Yes - please contact us and we'll take care of it shortly.

Privacy & Data Protection

Does the system comply with privacy-protection law?

The system is built for secure storage and processing of personal databases, with permission control and backups, in line with the privacy-protection principles practiced in Israel. The system and the database are registered with the Privacy Protection Authority.

What happens to the data if I end the engagement?

Your data is always yours. You can produce and export the information at any moment, including all receipts.

Can customers sign documents and health declarations digitally?

Yes. During registration, customers can digitally sign terms, approvals and health declarations, and everything is saved in the system under the customer's record.

Accounting & Compliance

Is the system built to tax-authority requirements?

Yes. The system was built and is continually updated according to bookkeeping regulations, and holds a valid accounting registration with the Tax Authority.

Does the system issue tax invoices?

Yes. Tax invoices are issued automatically for all payments that have come due, and there's also a dedicated VAT report.

Is the system suitable for nonprofits and NPOs?

Yes. The system can issue receipts only, as required for nonprofits and NPOs, and also support customers who issue tax invoices for VAT purposes.